Posted by Slim Slag
Both BA and Ryanair are essentially the same i.e. we will give you what the law makes us, and nothing more. This is as one might expect.
My experience of Ryanair is that they will do their level best to avoid meeting the minimum legal requirements when a problem occurs. On the other hand my experience with BA is that they consistently provide more than the legal minimum when things go wrong.
I don't think it's fair to mention BA in the same sentence as RYR. BA is one of the largest airlines in the world, serving destinations all over the globe. RYR operate cattle trucks flying point to point on short haul european destinations to airfields in the middle of nowhere. There is nothing wrong with this but BA they most certainly are not.
Intrerestingly my employer will not allow me to book RYR flights despite the, apparent, cash saving.