Funny, isn't it. So many are quick to assume that Air NZ is the villain in this, but reading the statement above from Mr Fyfe, it would appear that the reverse is true.
As he says, payment for tickets issued for future travel is supposed to be held in a trust account, and that money is theoretically untouchable until travel is completed. I imagine the CAA will be interested in that issue.
It all sounds pretty slimy to me, but then this is Inglis we are talking about, so nobody should be surprised.