Maybe the subject for a Jet Blast thread! I left the UK earlier this year, one reason being the difficulty in ever speaking to anybody intelligent on the phone. The time wasted in trying was crazy, I could write a book with the excuses given (tea break, lunch break, meeting, holiday, off sick, travelling, on another line, washroom, outside smoking, expected shortly, wrong person....and others no doubt which I have for now forgotten). And as for calling back.... yeah right! So KPMG are only part of the problem.