Do what's right...
411A:
Southwest is a well-run operation. Low passenger-complaint figures. High profits.
Guess what!!!! Southwest is one of the most highly unionized airlines in the U.S.
(Let me add one more thought to my first paragraph: Southwest pilots make a bunch of money, too!)
I've worked for both union and non-union airlines over an almost 30-year period, so I speak from experience. The captain must be able to do the right thing...do what's right...without fear of reprisal. In the non-union environment, the ability to do this is questionable.
Or, put it another way: If we don't take care of our customers, someone else will. Today, too many wide-assed managers have lost that focus.
PantLoad