The real world
Thelynxeffect-
I sympathize with the sentiments underlying your comment about passenger comprehension of the situation.
However, I have come to the (sad) conclusion that very often pax acceptance of a difficult situation and their expectations of us as the front line of contact are two different things.
That is why I made the comment about bringing all of our training and experience to the fore today. It is going to be difficult. I am very lucky that the company for which I work has excellent CC and FD cooperation and we will be supporting each other through what I expect is going to be a long day!
All the best
Yistoph