Originally Posted by Gpik
To be honest with you, I very rarely hear complaints onboard, maybe Im lucky, maybe Im good at my job and create a good rapor with the pax so they dont feel the need to complain. Tho to be honest Im gaging no matter what we were to do for you Warkman Im thinkin its within your personality to maybe find a wee fault somewhere always?
hehe just playing. Nova on routes from LGW to the Carribbean is as good or better than any other airlines on these routes, diff story if we operated those aircraft out of LHR I agree, but hey, we dont. The Amenity kit is dire, company have realised that and are meeting with crew and speaking to U/C gold card holders about it.
Yes, I have had my conversation and a form sent back on this matter.
I am not a picky pax, just not happy about what I perceive as a diminution of the service over the past few years. It seems that UC went up with the introduction of the Suites (Yes, J2000, same guy behind these as the new "scrooge packs" by any chance??
) but since then its all been removals not enhancements (for UC, certainly the new PE seats will be good)
I even stayed loyal when the food went REALLY dire! but VS have to pick up their game again.
I don't do carribean, I do do (Duvets?) the USA and in that market VS are now being squeezed on price and quality of service.
Originally Posted by Gpik
You said about the loads in other airlines going up aswell...Did you see our J loads when we had the J2000 seat? Trust me we have had to win back alot of customers from that seat.
As above dire, the old Recardo seat was better than the J2000
Originally Posted by Gpik
I dont understand some other of your comments, firstly the drink one originally threw me, but what throws me even more now is the reduction in crew. Nah! Never been a reduction in crew. 1 FSM, 2 CSS`s, 5 SCC (744 lhr), 2 SCC (744 lgw), 4 SCC (A343), 5 SCC (A346) + alll the CC in W and Y.
that's what the FA and FSM's tell me on my trips from LGW, with the FSM having to fill in for missing FA's. Plus the no time in the uS returns for them are making them very tired on return flights.
Originally Posted by Gpik
At the end of the day, we are an airline of a small size competing with alot of huge airlines out there, I for one feel we are doing a good job, offer fantastic service, in a fun nature, its not everyones cup of tea, but then they choose to fly with other airlines, thats the way life is, its about choice. I really hope that you dont just use Pprune to show your grievances , write to VS, e-mail, hell pvt me a message and ill take it in to head office. They will take it onboard.
as said above already in contact with Gold services about the changes. I gather I am not the only one.
Originally Posted by Gpik
Maybe ill see you onboard one day
. God help us! HA!
Not if you are wearing your rose coloured specs! ROLFLMAO!
If you do the LGW-MCO routes we could have already met
I will give you an update on a MAXJET flight I am taking next month.