A strategy ??????
QCC.............you mentioned STRATEGY.
This word is bandied around by the high flying "corporates" but it means JACK at QF.
There is NO PLAN. Its just a running series of Wham Bam,/ Slip , Slop, Slap, -near enough is good enough approach to Customer Service, Fleet planning, .....and as for People mangement-the "strategy" is ridicule, rip and regurgitate!!!!!
This VR is becoming yet another debacle.
Again, we have done what was required, ie follow the VR process, stick to their deadlines. Now for the exit date ..........P--s orf ! we are not ready to release you yet.
I have left 3 messages on voice mail today of our People managers-nil response and now I was just told from BOS that the Dopes are off until Tuesday due to Monday being a Bank Holiday.
Hello.............last time I checked I was working for an Airline. Since when do our People Managers work for a defacto Bank.
We get shat upon constantly by others saying that all crew are rorters and take heaps of sick leave blah blah blah.
So when WE need service from a legitamate querey ......we now have to wait another 3 days.
These morons have outdone themselves this time !!!!
www