Hmmm
Virgin cheapening the product - that sounds familiar.
I use their rail product - first class - well that's what they call it, but it ain't what it used to be, so the comments about the management style upstairs indicates that the entire company runs on the "look its shiny and new" mantra rather than " but don't look too closely because you will find its also rather cheap and tacky"
What do I mean -
The end of decent meal service.
The introduction of new trains which are not in the same leagues as those they replaced - less spacious, smaller overall profile and fitted out with uncomfortable hard seats.
Toilets that do all sorts of interesting things, like refusing to let patrons in - but once you are in will sometimes open their doors to visitors!
Lovely latrine smells right through the entire train
But don't worry - the staff have lovely red uniforms and Tricky Dicky pops up everywhere on publicity so the troops think he's wonderful.