Thick passenger comments

[flyblue]

I didn't mention that I've been an aircraft engineer for the last twenty-seven years

Steve, I think you should have, and surely your complaint would have been taken more seriously! I'm not excusing the fact that she didn't do anything about it, as she should have done. But passengers usually find a lot of very common things and occurrences on aircraft very odd and worrying, so knowing that you had a professional eye would surely have made a diference.