Originally Posted by i'mthepassenger
Now here's a final disagreement that I'd like to get rid of. Some people claim EZY will book me into an "adequate" hotel and others (including the customer service) say that I have to book one myself and send the bill to them afterwards. What is right here?
The EC regulation isn't explicit about this although it implies that the airline should sort it out for you. As far as I'm aware, this has not yet been tested in court. In reality you will probably have to do it yourself.