Morning All,
Below is yet another 'fudge' responce from BA ref my recent letter to them.
I am sure you will note that there is no comments made whatsoever regarding the Dept of Trade or HSE! - funny olds thing eh?
Dear Mr Rumble
Mr Walsh has asked me to thank you for your recent emails and to reply to you on his behalf. Please accept my apologies for the delay in doing so.
I am sorry you remain unhappy with the response you received from Ms Simnett. I understand you are disappointed with the new baggage allowance policy, especially as it has changed since making your booking with us. But, as explained by Ms Simnett, application of the new policy will be determined by the date of travel, and not the date the ticket was bought. So, I'm afraid we cannot meet your request for a refund of your ticket.
Please accept my assurance that we do pay close attention to what our customers tell us. So it is genuinely helpful to have your comments.
Thank you for following this up with Mr Walsh.
Best regards
Claire Alba
British Airways Customer Relations
Your case reference is:4671285
So, Mr Walsh himself thanks me eh? Yeh, I'll bet. If anyone has any other ideas, I'd be pleased to hear from you all.
Florida candle - have you had any luck yet?
Regards
TKR