Originally Posted by i'mthepassenger
Hmm I called Customer Service and asked them about the above quoted T&C snippet. The lady (which only introduced herself with her first name by the way) told me that I could book a hotel of my choice and could send a copy of the bill to their Luton address so they know how much money to send me. Sounded a bit like wishful thinking to me. Should I call again? I guess they're gonna tell me something completely different then. Wanna place a bet?
@QWERTY9: Do both, a) and b) have to apply? I guess so. Because in my case the cancellation wasn't within 2 weeks.
I think the worst thing about this is that they did not notify me about the cancellation. If I hadn't logged in to "my easyJet" - or whatever they call it - by coincidence I wouldn't have ever seen that.
No, they DO NOT both have to apply !