That's what happens when you're a monopoly.
You're "THE" office suite on most of the world's desktops,
you control the secret document format (and keep changing it) so that interoperability is difficult,
you spend your time spreading FUD about OSes and suites that attempt to compete (despite the blocks) instead of improving your own
you're so busy stuffing your softwear with anti-piracy and DRM hooks to take much notice of users gripes - why should you?
Grrrr
