I note that Powergen and Abbey National are closing their Indian call centres following customer complaints...
I had an almost unintelligible response from Dell's Indian call centre, so gave up and pestered Dell until I found someone who could answer my questions. I gave them an exceptionally low score on the 'How did we do' web thing, so they called to find out why - and they were told in no uncertain terms!
96% of LLoydsTSB managers have been stated as considering that customers are receiving a poorere service since the outsourcing started. But, ever since discovering the number of my local branch (they really hate you finding that out!), I've been spared the annoyance of using call centres which I cannot really understand.
I feel sorry for the Indian employees who are being taken advantage of - and contempt for the greed of companies cutting costs in this way.
Anyway, back to Broadbean ISPs - I'm with Virgin.Net and find it excellent. I'm getting 5216 Kbps download and 448 Kbps upload; no monthly download limit and it costs £25 per month which I can pay by a standing charge to my credit card - for which I get airline miles.
Wouldn't touch AoL with a barge pole!