Unreasonable expectations
Vee Won Kutt, excellent response to his post. Very rare on prune to read such a fair treatment of Jetstar - well done!
allthecoolnamesarego, very well written but you need to come to terms with some little realities of life or you will continue to be angry and disappointed.
Jetstar is working hard to provide the travelling public with the fares they want. That the public have unreasonable expectations of the service they will receive is not the fault of Jetstar.
As Jetstar are a low cost carrier, you have got to expect those aspects of their service that you highlighted. Automated phone service? Exactly the sort of thing you should have been expecting. Long queues and terse check in staff? Exactly the sort of thing you should have been expecting.
The fog was not the fault of Jetstar. The stale sandwiches were not the fault of Jetstar.
Almost every passenger that has flown with an airline can report both good and bad experiences with that airline. I can relate both good and bad experiences with Qantas, Virgin and Ansett.
Jetstar gave you vouchers for free food and drink but you don't rate that anywhere near the act of the Qantas Captain that decreed there be free drinks. Why is that?
Here is a little tip: how you perceive an experience is dependent on your state of mind at the time (e.g. mood, personal circumstances). Your personal circumstances were favourable at the time of the Qantas free drinks but were not so for the Jetstar experience.
To those idiots that subscribe to the "if you pay peanuts, you get..." philosophy, you are exceptionally dim-witted indeed. Consider the vast majority of G.A. pilots in Australia - paid peanuts but still highly professional, highly competent and thoroughly responsible - nothing like monkeys!
Last edited by aircraft; 27th Jul 2006 at 14:36.