I applaud "allthecoolnamesarego" for taking the time to write of his first "jet*" experience.I can appreciate the frustration that motivates him to persevere with such a long post.I ,too, have had a bad experience with "the *".I've had 2 flights with them, my first and my last.They've taken the LCC concept to a new low.It starts with the "Disdain" you get from the check-in staff.You really do feel like a second class citizen from the word go.I get the impression the whole show is under staffed /overstretched.It has all been "calculated " to work by trendy,uni-grad types with all the paper qualifications, but no "real world" experience.The "you get what you pay for " excuse only goes so far.I buy "Low Cost" burgers from Macca's & Hungry Jack's & still get a "have a nice day plus a smile from the (usually) young staff. cheers maus.