murgatroid.
I stated that I worked for Eastern. Feel free to do a search on my other posts.
I also specifically stated in the 1st paragragh that there is a lot not to like about Jetstar! No disput what-so-ever. I think Jetstar has a long way to go in the 'service' department.
At first I genuinly was upset for this bloke, but the more I read his waffle the more he fired me up, and my responses indicate that. I will let Jetstar worry about his complaint if he bothers to puts one in. He wanted to make his point here, possibly looking for sympathy - However if he wants to shoot from the hip at the staff, then he will get no sympathy from me.
Some of his points seemed valid, but most of his opinions seemed tarnished by his jaded bias and would appear unfounded.
There's a lot not to like about the entire Qantas group!
PS. Just a thought here. Remember when Virgin introduced a fee for changing a booking? "WHAT - I have to pay a fee!!!", now most people say "How much will that cost to change my booking." In other words people's expectations have changed, and they will continue to change.
LCCs have forged a place in the Australian market and are here to stay.
However I'm not defending poor service!