With such a small population any airline in Australia is going to rely on a return customer base to remain viable.
This 'loyalty' is what the writer initially referred to.
One wonders how many of the 'one-off' travellers never to return have been burnt already, and how many are left?
Watching the last flights of the day each shift it is easy to see that the scheduled turnaround times are not viable - no doubt this is some type of fudging for duty times, but the fact is that you would not want to rely on getting somewhere on time - perhaps the argument is that this is not the target market? However QF have left many business customers with no option now, by replacing many business flights with a JQ 'service' (BN-DN springs to mind). Perhaps I am wrong - they have left the business customer with another option - fly
VB.
Anecdotally, many of the new A320 skippers seem to just be building enough command hours on type so they can bail out overseas and get paid properly -
where will this leave Joyce/Dixon and the JQ operation in the medium term, assuming it is accuarate?
Strange - these guys seem to actually be making QF sevice look good. Who'd have thunk it?!