I'm a Kiwi SLF who has been travelling annually to Glasgow for the past 5 years or so. Air NZ to LHR and then BMI to Glasgow. January this year was my last time and I do mean my last time to ever use BMI.
I have never had a flight that was on time but I guess that is just the way at LHR. I have noticed a steady decline in staff attitude and one just got the feeling that not everything was well within the company - and that's just as an occassional pax.
Service and attitudes at Glasgow are or were just terrible.
Because my travel in January was at short notice the fare (LHR / GLA / LHR was horrific, the flights as usual were late and the killer for me was the fact that I was asked to pay for the tea or coffee!!
I knew at that point that BMI was stuffed and that a thread like this would only be a matter of time.
I agree that a company usually reflects its management and it would seem that BMI sadly is a glowing example of this.