Originally Posted by 411A
I personally did three contracts with Direct, with the following results...
Always paid on time, and at the agreed amount.
Questions and any problems were always seen to straightaway, and followed up properly.
They always answered the telephone promptly, with no double-talk.
In short, a fine agency.
This was a few years ago, and I do hope it hasn't changed.
Has for me.
They still pay on time, but could be mopre helpful in resolving problems with the company. I am still owed several hundred dollars for a one-off Hajj flight from last year, they have done nothing about it.
When quizzed as to why the conditions in the contract were not improving a couple of years ago, I was told, "We are just given the conditions by AA". What's the point of a contractor agency if they don't attempt to negotiate to get better conditions for their staff?