Has it ever occurred to anybody it might be about standards ?
Yes it had, which is why I asked the question
As I said..Im not sitting here passing judgement, far from it, CX is a place Im interested in as a DEFO.
I would say regarding the odd CRM instructor needing CRM training..is no different to anywhere else! Some...where I work need beating about the head with a short lump of 4" X 2"
