Originally Posted by BellEndBob
Our Chief Clerk sent out an e-mail this morning asking for anyone with complaints to send them to him by e-mail and he would pass them on at an 'informal' briefing with the JPA team next week.
I replied that he should be reminding personnel of the FORMAL complaints procedure.
A very hostile response suggesting that the formal method is not necessary and just 'trouble making' for no good reason.
Get those complaints in NOW!
I have heard that units are being encouraged to follow this "unofficial" procedure in the hope that complaints are not made formal - and therefore cannot be used in official figures.
It's dangerous when you are being earmarked as a "trouble maker" for simply following the rules and regulations!