Originally Posted by bealine
FloridaCandle - as I understand it, the whole reason for change is to remove our (the staff) use of discretion so that the shinybums in the office can be sure no passenger has "got away with it!"
The annotation in a PNR would suddenly give reservations staff a bit of discretion so its something Willie Wonka and his not-so-merry-men would never agree to!
Our Check-In Systems are being tweaked as well to ensure we can't print an extra bag tag without payment. The belts are being calibrated so they won't move if a weight over 23 kgs stands on them!
That is why we can't give any discretion - the whole thing goes live on 11th October!
Thanks Bealine - First Luggage is looking more appealing by the day with their 30kg door to door service!
Seems like Willie Wonka (is this miss-spelt!
) doesn't want his staff to have a brain - perhaps he should be put on check-in desks on 11th October instead and see how he likes the customers' reactions.