Latest news from the Tiscali saga.
This is some of the information from the ipconfig /all command as suggested.
Windows IP config:
Host name: desktop
Primary DNS suffix:
Node type: Hybrid
IP routing enabled: No
WINS proxy enabled: No
PPP adapter Tiscali Broadband
Connection-specific DNS suffix:
Description: WAN (PPP/SLIP) interface
Physical address: 00:53:45:00:00:00
DHCP enabled: No
IP address: 88.109.54.81
Subnet mask: 255.255.255.255
Default gateway: 88.109.54.81
DNS servers: 80.225.252.58
80:225:252:50
I think that these two are the important bits. If you need more, let me know as there are also references to "Tunnel adapters".
Pinging various addresses from the command line does elicit a positive response, but working via the browser never pulled back any page impression. All this, despite another long session with a Tiscali helpdesk person and a de-installation/re-installation of the modem and its software. I have even installed Firefox as an alternative to IE, but get the same results.
Incidentally, I tried installing the modem on another pc and got exactly the same results. The modem itself is a simple hard-wired device with no switches or user adjustments available, and it's connected to the pc via USB. There is no LAN involved.
I suspect DNS problems, but am not fully aware of how to test for and resolve the issues. Any further help would be appreciated, but a response from me will have to wait until after August 7th, when I return from holiday!