Originally Posted by ZFT
apaddyinuk
What is the policy for a disabled passengers cabin baggage if BA’s policy is “not to touch any bag in any circumstances”?
Well ZFT, as awful as it sounds but if you cannot pack a bag which you cannot take to the gate on your own and place into an over head locker, then you will need to check it in, unless you are travelling with someone who can do it for you. However if it fits under your seat then you are ok. This is the rule from above and regardless of whether we agree with it or not, has to be enforced. But I am sure that even a disabled passenger would not want a crew member risking the injury of their back just to stow your heavy bag.
I am usually rather pro BA but this particular policy is one that is really grinding me. I do agree that crew should not be expected to lift luggage anyways but I dont believe that BA are telling the passengers this and perhaps expecting us to lift bags anyways despite not being covered by insurance should we injure ourselves.