Oh dear!! That not nice to hear..Sorry to hear that matey...
I kind of had the same problem...Tried to contact one of my old employers but for some reason they wouldn't answer the phone...the lady at BA had to call 16 times....NOTHING!!! So I had to go down to the shop myself and make them call her infront of me!!!!
And it happened with my school too!!! My headmaster would not return any of the calls!!! So I went down there made him call her infront of me...Then I went BACK to the school and made him fill in the form infront of me (YES I DID MAKE HIM!!! I TOLD HIM I'D TELL ALL HIS DIRTY SECRETS TO THE SCHOOL BOARD!! LOL)
Finally sorted out...you've just gotta persue them. Be a NAGGER!! Trust me...it works!!
Hope you get training soon!!!