Upset your front line staff.
The staff that spend more time with your customers than anyone else.
The staff that recover product failures.
That apologize for management stuffups(IFE!)
The staff that have the experience and know how...get rid of them or make them unhappy.
Makes perfect sense......to a bunch of idiots
You need 2 things in any customer service business.
1.Happy motivated staff.
2.Provide them with the resources to do their job well.
King Rat and Il Duce just dont get it
