Its just so annoying to see that there are such few positions in CC or few being offered here in Australia... in Europe many of my relatives are out of jobs due to having lived in a corrupt and communist countries, and to this day their country is still struggling... so I can understand WHY there aren't many jobs there, be it in the aviation industry, or working IN a factory... but what I don't understand is why trying for CC is so competitive? I rekon there should be another step (as the RSA, SFA etc are) so that it can eliminate those who wouldn't stand a chance. And maybe some training/course to do in 'customer service' as it seems you are describing, and perhaps more leniency when looking at an 18yr olds application. They can have their way (the airlines), I wont remain this age forever, I only feel sorry for future 18yr olds who may be in the same position as me in future years.