Revolutionarry: You have totally misunderstood my post. A few things:
1) I'm not putting FRMary down. He DOES have a negative attitude, which is why I mentioned it; he clearly stated that he WANTS to lose the contract and thinks that the management is appalling (well appauling actually, close enough
), and I simply asked him a question, which, incidentally, hasn't been answered.
2) My statement re. not emplying FRMary is my opinion based on what was said, and I stick by it. If someone isn't happy at work, they should do something about it, don't spend the whole day moaning and whinging about it and making destructive comments on a public website.
3) Of course it's a good idea to encourage common sense between workers and managers. This is exactly what I'm trying to do at my work. But with FRMary's attitude, but how would you propose to convert him/her to this way of thinking?
4) I agree with you about what constitutes a bad manager. That's why I'm nothing like this. Does this mean that I buck the trend withing handling agents?
5) I agree with you about people's attitudes developing through experience. See 4) above. And there's certainly nothing wrong with mine towards anything. Where you got this idea from remains a mystery.
Finally, I agree with you on what you said in your original posting on this thread. Ailrines can't expect a top quality service if they only pay the bare minimum to get it.
