Profitability is propotional to customers satisfaction.
Customer satisfaction is proportional to crew morale.
Crew morale is proportional to Company attitude towards them.
And so, until such time the company (and perhaps a few SVP's with brass balls) decide to change things radically, Ek will continue its gradual decline in customer satisfaction. Which should eventually have a negative effect on the Big Bosses wallet.
I'm setting sail, greener pastures await. EK have been a means to an end, but now I am ready to move on.
SN