The Skytrax survey for 2006 is out and EK seem to have gone backwards in most categories.
EK falls from 3rd to 5th overall and Qatar takes the award for best airline Middle East. The cabin crew don't get a mention in the top 5 and economy class falls to 5th from 2nd. Mr Miller is the marketing man for Skytrax and his comment's were,
"Emirates has been a consistent Top 5 performer in the Best Economy Class Awards, slipping back this year from 2nd place in 2005. Excelling in categories such as inflight entertainment, well ranked for onboard catering, survey feedback largely points to the lack of service consistency experienced by Economy class customers. As an airline established around an ethos of very high quality, it would seem the dramatic expansion that Emirates is experiencing has moved the focus away from some of the basic aspects of passenger satisfaction."
I wonder if the fil will drop and the lads in the headshed will start realising that if they thought about looking after their staff they may see some improvement, although the success of Qatar could well disprove this theory. I'd say we're in for another nasty letter.
Here's a link to the survey
http://www.worldairlineawards.com/Aw...006/Yclass.htm