Now what was he doing diverting to somewhere foreign anyway. He should have :
1.) Declared that there was a problem with the a/c that required him to return to the UK
2.) Told the pax it was a MAN based a/c and had to return there
3.) We would have looked after the unhappy pax and he could have got Sainsbury loyalty card club points for his fuel and they all could have gone back the following day
There is nothing to beat 13 nights in resort with a complimentary divert and 'free stay' at a well known hotel in Manchester !
