this old chestnut...???
CSRs do jack schidt.
I prefer vectors if delay must be given. Who wants to go around in circles? Just take a little "extra" for mum and the kids and enjoy the tour.
If they are going to sort out efficiencies, let's start with a freakin' ACD frequency, so when you roll off the high-speed and stop just short of "K", you can actually get a word in instead of listening to tw.ats saying:
"Dubai ground Air India ***???"
"Air India *** go ahead/pass msg"
"Air india *** for mumbai mumbai, request clearance?"
(no more callsigns......)
"What's your bay?"
"Bay F4"
"What type?"
"Boing 747"
"What is requested level?"
"FL 350?"
"Dubai ground, assman *** request taxi???"
"Standby..."
"Go ahead??"
"Dubai ground, air india ***???"