Originally Posted by apaddyinuk
The last thing BA want are Frequent Flyers leaving the company because its not percieved as "safe" anymore!
But in a world with a large amount of choice what is the point? Just vote with your feet.
I am a reasonably regular BA flyer (not corporate but for pleasure). As soon as it becomes less pleasurable I will just go elsewhere.
Issues around safety, baggage allowances etc mean that I have just booked to fly to New York with Virgin for the first time (every other time I have gone to the US it has been BA - I don't use any US airlines as I disagree with the state subsidising businesses by any means). If it is good then I probably won't go back to BA.
Should I write to someone to let them know - maybe. But my letter will probably be ignored and they will only really start doing anything when they notice people stop flying with them.