Originally Posted by angels
It may be me, but I think there's an element of sarcasm there......
Must admit, as humble SLF i find the original post a little insulting. Both the pax are requesting things that they were told would be available. And as for the comment --
Please pass on to HID that I bet that pax ain't flying with your lot again!!!!
I don't think the OP was suggesting that the pax was "thick" for asking for said items as, you're correct, these were all offered initially. The OP was suggesting that the passenger was "thick" because they continued to ask the same questions (with slight variations) even after being repeatedly told that such items weren't available.