I have to agree. O'Leary has convinced the public that being treated like crap is a GOOD THING! He has convinced airlines like Aer Lingus to become more and more like FR rather than persuading people that service is worth paying for. He makes all these "bad" decisions and gets 42m pax. I bet the Poles were actually thinking "neck like a jockey's bollix" when O'Leary did his "mea culpa" - and then headed for their keyboard.
What the Indo should have concentrated on is O'Leary's appalling Industrial Relations track record and the curious merrygoround that his fleet acquisition appears to be. But that would take a real newspaper, as opposed to the Duckworth School of Journalism.