System Error
JTIDS,
This may or may not help but I was suffering the same dreaded message when trying to put in a claim and have found one cause.
Now, bear in mind that there's an Oracle database at the heart of this thing, for the 'Auth' reference I had spaces but decided to try underscores instead & bingo I was in (still ended being audited & a policy violator though).
Hope this helps some.