All of you make valid points.
Camaron is obviously
passionate about football. If you are that passionate about something and it gets taken away from you, would you not be upset? Yes we all work in the airline industry and we all know that a million and one things can go wrong. We also know the importance of communication. If they were given a reason for the cancellation, yes it would be upsetting but atleast you would know why. You might not like it but atleast there is a reason.
Customer service is all about communication, in this specific instance ezy unfortunately failed to meet the standards that I'm sure they have set.
Yes maybe bashing easyjet as an airline was probably going to far, but put yourself in his shoes...