Originally Posted by Gordon Bennet
I wouldn't have rung whoever it was if they hadn't been putting themselves out as "agents" for Lowrance in whatever pilot magazine I was reading and able to supply the bits and pieces I needed. Whether it was the people you are mentioning or not I don't know and frankly I don't care - the essential point is that Lowrance have lost a customer (me) because of the lack of support for their product, and it is unlikely that I will consider their products again. Your agents might be nice guys, but demanding a serial number before they will do business is not a good way of keeping customers! Personally, if I have to use Lowrance products under conditions like that, I will buy Garmin every time.
G
When I visited this fellow, we had quite a chat about airmaps and learnt that others had got on the bandwagon in the UK just shifting boxes with minimum product support, so I can appreciate how he felt if others were trying to undermine them while they offer support for their customers free of charge.
He told me that one particular company had attempted to put him out of business by initially selling grey imports and crashing prices overnight, he believes selling at a loss, so I can understand his stance, I would feel the same, wouldn't you ?
He's apparently had people on the phone taking up his time wanting to know about the airmap they bought in the states, you know, to avoid vat.
I would say the same, go back to your supplier, if they sell a box, then they should support it.
I find him an agreeable fellow, met him recently at the local field where showed me the new airmap600c, two other pilotshops in the UK have immediately crashed the price of it and they haven't even got one in stock yet, he tells me, he's not worried tho', he is still the most competitive by far.
