Fatty
couldn't agree with you more. THe multi was very good to and for me and I have been lucky in the ngo world too. And, yes the community based operators will have to extract the digit and become more customer freindly to survive. Unfortunately there seems to be those in the administrative side of things, both private and ngo, that are in the job for themselves and how good it will look on future cv's. Those at the coal face concerned in safe operations, patient care and customer satisfaction bear the brunt of any changes and decisions from the front office.
Luckily, whoever gets any contract to provide EMS/SAR coverage in any state or territory will need crews to operate their machines.