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Thread: How to deal with angry customers and difficult situations?
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Old 9th Jun 2006, 09:21
  #7 (permalink)  
TwinNDB
 
Join Date: May 2001
Location: AUS
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grab the baton from the flight deck, hit them over the head and tell them not to do 'it' again.

use the hand cuffs if a next time is required.
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