And you thought the CAA was bad . . .
Whenever I have had to contact the CAA it has been relatively straightfoward.
Today I had to contact the FAA. So I tried via their website. The answer to the specific question was, of course, not answered in the FAQs and so I searched for an email address or a telephone number. There is a number, it is a freephone in the US so standard rate from outside, and that gave me recorded menus that were next to useless.
So I searched the site for the office that was most likely to be able to answer my question and tried calling a couple more times (racking up the money as I listened to even more unsuitable menu choices).
Their system is totally impenetrable. The CAA is a breeze by comparison.
If anyone from the FAA is looking at this C'mon guys, this is stupid.
Some people have genuine need to talk to someone to answer questions in order to keep everything safe and legal.
Why confuse them so much they wish they had not bothered?