Arggh, clothing stores, appear to be the same where ever you go.
Once submitted a clothing request to an US based airline with a note to explain that the current items had been destoryed in a small fire. I got a note back saying that the items could not be issued without the old ones being returned so they got a small, well sealed, envelope with some soot inside. Got a bo##ocking for that one from head office but my own own head of department wrote in my annual review, "clicker obeys the company regulations with vigor".