Number 2 -
I think that is where NATS has gone wrong in the past - it has tried to make managers out of ATCOs. Some of the ATCOs were totally inept due to personality (but their face fits), others would probably do a good job if they were given real management training - something NATS could learn from others including the miliatry.
Bring in managers from outside - as long as they are given a proper induction programme that allows them to totally understand what is involved in our business. That includes the duties of all personnel.
Unfortunately, although the Red Barron may be a good hard nosed businessman he is perceived as not giving a t
ss about the workforce and therefore has failed at one of the most important parts of being a manager.