Is it time to get a few more ATCO's doing familiarisation flights?...I know this has been covered before, but it is becoming apparent that there is a real lack of understanding in what is essentially two parties playing for the same team.
I was fortunate enough to visit West Drayton not so long ago with AEU, and that gave me a much better understanding of the challenges facing ATCO's, perhaps it takes a bit of goodwill from both sides? Or am I being unrealistic?