The 'Customer' is always right:
While we're here, let me ask another question. What does the typical "customer" know about Air Traffic Control? Does the customer want a "safe, orderly and expeditious" service or does he want to go direct to the airport? What if those two goals are contradictory?
I live on Dunkin' Donuts coffee. What do you think would happen if I entered the exit lane, went around all the cars waiting at the squawk box at the drive-thru and went straight to the window at the drive-thru? Would I get my coffee faster? Would I get my coffee at all? What would their other customers think of me? Would they be sitting in their cars thinking, "The customer is always right?"
Source:
http://www.avweb.com/news/columns/192257-1.html