Seems you are more up to date than me. I submitted a manual claim through SDLO for HTD (Apr) on 3 May. Contacted them yesterday and confirmed that they had received it and had forwarded it to JPAC on 8 May. (SDLO were V helpful) No cash seen yet.
Also they did not mention the bit about checking with the Embassy about duplicate payments. (Nothing out of the Embassy about this either) Today I submitted my HTD claim for May - wonder when that will get paid
Wouldn't be so bad except that before JPA (BJPA - if that's PC) the same claim was submitted to the Embassy and was in my US bank within 3 - 4 days. What a s**t system. If this is supposed to be an improvement then you can ram it. I know that this is a small whinge when compared with some of the problems talked about by the guys on here, but every little thing adds up to JPA being a load of c**p. How is it that JPA saves money by having to employ and "train" lots of extra staff for the JPAC helpline when it all goes to rats.
Best Practice ???????????