About 5 years ago, Dabs used to have retail outlets -there was one near Woking- where you could go to get advice and buy their hardware. Because of the "feel good factor" I developed from them in those days I had no hesitation in buying from them when they went to an online only company.
It was big mistake, a company stands or falls on their response when something goes wrong and Dabs failed miserably in my case.
My experience exactly - used the Woking store quite a bit!