About 5 years ago, Dabs used to have retail outlets -there was one near Woking- where you could go to get advice and buy their hardware. Because of the "feel good factor" I developed from them in those days I had no hesitation in buying from them when they went to an online only company.
It was big mistake, a company stands or falls on their response when something goes wrong and Dabs failed miserably in my case.
If you read the faqs on their website they try to make a vitue out of the fact that you can't contact them by phone!
When their automated returns system goes wrong then you are in big trouble.
I hope BT can address this but I'm not holding my breath.