Hand Solo : You are quite right in saying pax were angry at being crammed into the 777's we operate. However, bear in mind they were configured by BA, they belong to BA and they are not going to be reconfigured once they go back to mainline, they are remaining in the same config. As for service, what can I say, we do offer a slightly different meal service, but that is it. The GPM's actually show that we consistently match and sometimes exceed mainline scores.(and sometimes fall below, especially on seat comfort)
That is not the point though. I fail to see how mainline crew can operate the routes we do for less money. The sums just do not add up and in times when everyone is saving money etc,how can BA justify it to its shareholders?